A Customer Experience Analyst will respond in 1-2 business days!

Ascent Protein

<h4 id="isPasted" style="box-sizing: border-box; display: block; font-family: ProximaNova, sans-serif; font-weight: 700; letter-spacing: 0em; line-height: 1.2; margin: 2.5em 0px 1em; font-size: 1.17647em; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">Q: Do you offer returns or refunds on purchases from retail locations?</strong></h4><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">A:</strong><em style="box-sizing: border-box; font-style: italic;">&#xA0;We only accept returns or issue refunds on orders placed directly on AscentProtein.com. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds.</em></p>

A: We only accept returns or issue refunds on orders placed directly on AscentProtein.com. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds.

Do you offer returns or refunds on purchases from retail locations?

Refunds & Returns

How do subscriptions work?

Do I have to sign up for a subscription?

How do I change the flavor in my subscription?

I can’t log into my account to access my subscription.

Can I modify the frequency of my subscription?

I received an unauthorized order. What should I do?

Even if you've ordered before or receive our emails, that doesn't necessarily mean you've finished setting up your account.

How To Update or Cancel a Subscription

Why was there a change in the cost of my subscription?

Subscription Policy & Returns

How to add Loyalty Points to subscription?

Subscriptions

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

Return Policy

Who is responsible for return shipping?

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

How much is in a scoop of protein?

Whey Limited Time Flavor Size

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

What is the difference between H+E & pre-workout?

Can I still use this as a pre-workout?

What is the electrolyte content?

How do I mix this? Does it mix better than your pre-workout?

When should I take this? Is it better to take it before, during, or after a workout?

What is the packet inside the tub of Ascent Hydration + Energy?

What should I do if I notice clumps in the product?

Is it safe to use Hydration + Energy if it has clumped?

How can I prevent Hydration + Energy from clumping?

Does clumping affect the shelf life of Hydration + Energy?

How much caffeine does this contain?

Where is the caffeine coming from?

Will it make me jittery?

What are electrolytes & what are the benefits of taking them?

Can I recycle the tub?

Ascent Clean Hydration + Energy

Coffee + Protein Amino Acid Profile

Whey Amino Acid Profile

Plant Protein Amino Acid Profile

Casein Amino Acid Profile

Clear Whey Protein

Amino Acid Profiles

What is Clear Whey Protein, and how is it different from regular whey protein?

How do I mix Clear Whey Protein to avoid clumping?

What causes the foaming?

Can I use Clear Whey Protein for muscle building and recovery?

Can Clear Whey Protein be used in recipes, or is it only for drinks?

How should Clear Whey Protein be stored?

Is Clear Whey Protein safe for people with food allergies?

Is Clear Whey Protein suitable for vegans or vegetarians?

Can I take Clear Whey Protein if I am pregnant or breastfeeding?

Can I use Clear Whey Protein as a meal replacement?

Clear Whey Amino Acid Profile

Why is coconut no longer listed in the allergen statement for Ascent Clear Protein Isolate Pineapple Coconut?

Do you offer returns or refunds on purchases from retail locations?Updated 2 years ago

Q: Do you offer returns or refunds on purchases from retail locations?