A Customer Experience Analyst will respond in 1-2 business days!

Ascent Protein

<p id="isPasted">We only accept returns or issue refunds on orders placed directly on AscentProtein.com. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. If there is a quality issue, please fill out the Customer Impact form and an agent will assist you as soon as possible.&#xA0;</p>

We only accept returns or issue refunds on orders placed directly on AscentProtein.com. We recommend reaching out to the retailer directly to inquire about returns, exchanges, or refunds. If there is a quality issue, please fill out the Customer Impa

Do you offer returns or refunds on purchases from retail locations?

Refunds & Returns

How do subscriptions work?

Do I have to sign up for a subscription?

How do I change the flavor in my subscription?

I can’t log into my account to access my subscription.

Can I modify the frequency of my subscription?

I received an unauthorized order. What should I do?

Even if you've ordered before or receive our emails, that doesn't necessarily mean you've finished setting up your account.

How To Update or Cancel a Subscription

Why was there a change in the cost of my subscription?

Subscription Policy & Returns

How to add Loyalty Points to subscription?

Subscriptions

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

Return Policy

Who is responsible for return shipping?

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

How much is in a scoop of protein?

Whey Limited Time Flavor Size

What is Creatine?

What will Creatine do for me?

Why should I use Ascent Creatine vs other brands?

What is Creapure & why are you claiming that its better?

How do I take creatine?

When is the best time to take Creatine?

Do I need to take creatine with food?

Can I take more than 5g per day?

How long does it take for creatine to work? When will I start to see results?

Why should I take Creatine?

What is a loading phase? Do I need to go through a loading phase?

How is creatine manufactured?

Where is creatine found naturally?

Is Clean Creatine tested for banned substances?

Should I supplement with Creatine?

Is creatine safe while pregnant and/or breastfeeding?

Will Creatine make gain weight / feel bloated?

How often do I need to take this to reap the benefits?

Do I need to cycle, taking creatine on and off?

Is it micronized? What is micronized creatine?

How does Creatine work?

Is Ascent Clean Creatine suitable for vegans/vegetarians?

Why is my creatine gritty?

Do you have to take creatine at the same time every day/is there a benefit to taking it at the same time?

Clean Creatine FAQ's

What is the difference between H+E & pre-workout?

Can I still use this as a pre-workout?

What is the electrolyte content?

How do I mix this? Does it mix better than your pre-workout?

When should I take this? Is it better to take it before, during, or after a workout?

What is the packet inside the tub of Ascent Hydration + Energy?

What should I do if I notice clumps in the product?

Is it safe to use Hydration + Energy if it has clumped?

How can I prevent Hydration + Energy from clumping?

Does clumping affect the shelf life of Hydration + Energy?

How much caffeine does this contain?

Where is the caffeine coming from?

Will it make me jittery?

What are electrolytes & what are the benefits of taking them?

Can I recycle the tub?

Ascent Clean Hydration + Energy

Coffee + Protein Amino Acid Profile

Whey Amino Acid Profile

Casein Amino Acid Profile

Clear Whey Amino Acid

Amino Acid Profiles

What is Clear Whey Protein, and how is it different from regular whey protein?

How do I mix Clear Whey Protein to avoid clumping?

What causes the foaming?

Can I use Clear Whey Protein for muscle building and recovery?

Can Clear Whey Protein be used in recipes, or is it only for drinks?

How should Clear Whey Protein be stored?

Is Clear Whey Protein safe for people with food allergies?

Is Clear Whey Protein suitable for vegans or vegetarians?

Can I take Clear Whey Protein if I am pregnant or breastfeeding?

Can I use Clear Whey Protein as a meal replacement?

Clear Whey Amino Acid Profile

Why is coconut no longer listed in the allergen statement for Ascent Clear Protein Isolate Pineapple Coconut?

Do you offer returns or refunds on purchases from retail locations?Updated 10 days ago