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Ascent Protein

<h4 id="isPasted" style="box-sizing: border-box; display: block; font-family: ProximaNova, sans-serif; font-weight: 700; letter-spacing: 0em; line-height: 1.2; margin: 2.5em 0px 1em; font-size: 1.17647em; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">Q: Who is responsible for return shipping?</strong></h4><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">A:</strong><em style="box-sizing: border-box; font-style: italic;">&#xA0;Customers are responsible for return shipping costs. Ascent will provide a shipping label on a case-to-case basis.</em></p><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><em style="box-sizing: border-box; font-style: italic;">Please ship your product(s) to our corporate office below and reference your ascentprotein.com order number, (example below)</em></p><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">ATTN: Customer Service -AP205415</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">Ascent Protein</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">1830 W 38th Ave</em></strong></div><div style="box-sizing: border-box; margin-bottom: 20px; color: rgb(0, 0, 0); font-family: ProximaNova, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.4px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-left: 30px;"><strong style="box-sizing: border-box; font-weight: bold;"><em style="box-sizing: border-box; font-style: italic;">Denver, CO 80211</em></strong></div>

A: Customers are responsible for return shipping costs. Ascent will provide a shipping label on a case-to-case basis. Please ship your product(s) to our corporate office below and reference your ascentprotein.com order number, (example below)

Who is responsible for return shipping?

Refunds & Returns

How do I cancel my subscription

I cannot log into my account even though I have a subscription; can you help? ​

I manually update my subscription date. Why did I receive a notification that another order is shipping to me?

Can I combine my subscriptions/add products to my subscription?

Can I use rewards points or discount codes on subscription orders?

How do I “swap” one product for another?

What is your cancellation policy on subscriptions?

Subscriptions

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

Return Policy

Do you offer returns or refunds on purchases from retail locations?

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

Whey Amino Acid Profile

Plant Protein Amino Acid Profile

How much is in a scoop of protein?

Whey Limited Time Flavor Size

Coffee + Protein Amino Acid Profile

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

Product Information

Greenspark

Community Causes

I applied for a Wholesale Account but can't see Wholesale pricing?

Can't log into my Wholesale Account?

Wholesale

Q: Who is responsible for return shipping?

Who is responsible for return shipping?Updated 8 months ago

Q: Who is responsible for return shipping?