Subscriptions

How do subscriptions work?

Subscriptions are available for Ascent core products (this excludes limited time flavors or products). To create a subscription, select “Subscribe & Save” instead of “One Time Purchase” when adding Ascent to your cart. Subscriptions will renew at you

Do I have to sign up for a subscription?

No, you can select “One Time Purchase” when adding Ascent to your cart.

How do I change the flavor in my subscription?

Step 1: Log into your account, and go to "Manage my subscriptions". Step 2: Select the subscription you would like to manage. Step 3: Select ‘Swap this for a different product’ at the bottom of the page. Step 4: Select your flavor, desired quantity,

I can’t log into my account to access my subscription.

Go to Ascent Protein. Select “Create Account” and follow the instructions. If you need further help, we've got you! Email us at [email protected] or contact us via chat (9am-4pm MST, Monday-Friday) and we'll help you out.

Can I modify the frequency of my subscription?

Yes, you can modify the frequency with which your subscription renews by logging into your account and clicking “Manage this subscription” under the product name. Scroll down and enter your desired frequency.” Select “Save Changes”.

I received an unauthorized order. What should I do?

Step 1: Don’t panic!. Step 2: Reach out to our CX team at [email protected] or contact us via chat (9am-4pm MST, Monday-Friday) and we’ll do our best to resolve it for you.

Even if you've ordered before or receive our emails, that doesn't necessarily mean you've finished setting up your account.

If you'd like to be able to view your order history, be sure to use the same email address for the account that you placed your Ascent orders with. If you use the same email address to create your account, any of your previous orders will be automati

How To Update or Cancel a Subscription

First things first, you'll want to Log in to your Account | Ascent Protein. Once you're logged into your account, you should see "Subscriptions" on the left. Once you're in the subscriptions portal, you can see any active and inactive product subscri

Why was there a change in the cost of my subscription?

Our Subscription prices and promotions are subject to change during the duration of your subscription. We encourage you to check your email for notifications about upcoming orders and the current pricing at the time of your renewal.

Subscription Policy & Returns

Any changes to current subscriptions must be made within one (1) business day prior to the upcoming billing date shown on the "My Account" page. Any changes that are not made at least one business day prior to the upcoming billing date will not be ef

How to add Loyalty Points to subscription?

Log into your Ascent accountSelect ‘View Upcoming Orders’Under the product image click ‘+ Add Discount’Enter your loyalty reward code (make sure the redeemed reward is subscription specific) and select ‘Apply Discount’