Q. I applied for a Wholesale Account but can't see Wholesale pricing?. A. Please wait for a representative from our Wholesale Team to reach out to your directly in the next 5 business days to provide you with approval and pricing access. If you are n

Q. I applied for a Wholesale Account but can&apos;t see Wholesale pricing?A. Please wait for a representative from our Wholesale Team to reach out to your directly in the next 5 business days to provide you with approval and pricing access. If you are not approved in our Wholesale Program, no further communication will be provided.&#xA0;

I applied for a Wholesale Account but can't see Wholesale pricing?

Q. I can't log into my Wholesale account?. A. Please try the following troubleshooting items:. If you are still experiencing issues please reach out to your Sales Rep to further assist you.

Q. I can&apos;t log into my Wholesale account?A. Please try the following troubleshooting items:<ol><li style="margin-bottom: 0px; margin-top: 8px;">Clear cache from a longer period of time (at least 1 month)</li><li style="margin-bottom: 0px; margin-top: 8px;">Use other browser</li><li style="margin-bottom: 0px; margin-top: 8px;">Use same browser in guest/private incognito</li></ol>If you are still experiencing issues please reach out to your Sales Rep to further assist you.&#xA0;

Can't log into my Wholesale Account?

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Ascent Protein

Wholesale

How do I cancel my subscription

I cannot log into my account even though I have a subscription; can you help? ​

I manually update my subscription date. Why did I receive a notification that another order is shipping to me?

Can I combine my subscriptions/add products to my subscription?

Can I use rewards points or discount codes on subscription orders?

How do I “swap” one product for another?

What is your cancellation policy on subscriptions?

Subscriptions

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

Return Policy

Who is responsible for return shipping?

Do you offer returns or refunds on purchases from retail locations?

Refunds & Returns

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

Whey Amino Acid Profile

Plant Protein Amino Acid Profile

How much is in a scoop of protein?

Whey Limited Time Flavor Size

Coffee + Protein Amino Acid Profile

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

Product Information

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