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Ascent Protein

<h4 id="isPasted" style="box-sizing: border-box; display: block; font-family: ProximaNova, sans-serif; font-weight: 700; letter-spacing: 0em; line-height: 1.2; margin: 2.5em 0px 1em; font-size: 1.17647em; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">Q: I cannot log into my account even though I have a subscription; can you help?&#xA0;</strong></h4><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">A:</strong> Although you signed up for a subscription with us, you may not have set up an account yet. You will need to set up an account with us to make modifications to your current subscription. Once logged in, click &quot;Manage Subscription&quot; to review your options like address changes, product changes, skips, cancelations, and more. You can create an account by going to our website, clicking the profile icon in the top right of the browser, <a href="https://www.ascentprotein.com/account/register" style="box-sizing: border-box; color: black; text-decoration: none; background: transparent; border-bottom: 2px solid rgba(0, 0, 0, 0.1); position: relative;">https://www.ascentprotein.com/account/register</a>.</p>

A: Although you signed up for a subscription with us, you may not have set up an account yet. You will need to set up an account with us to make modifications to your current subscription. Once logged in, click "Manage Subscription" to review your op

I cannot log into my account even though I have a subscription; can you help? ​

Subscriptions

How do I cancel my subscription

I manually update my subscription date. Why did I receive a notification that another order is shipping to me?

Can I combine my subscriptions/add products to my subscription?

Can I use rewards points or discount codes on subscription orders?

How do I “swap” one product for another?

What is your cancellation policy on subscriptions?

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

Return Policy

Who is responsible for return shipping?

Do you offer returns or refunds on purchases from retail locations?

Refunds & Returns

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

Whey Amino Acid Profile

Plant Protein Amino Acid Profile

How much is in a scoop of protein?

Whey Limited Time Flavor Size

Coffee + Protein Amino Acid Profile

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

Product Information

Greenspark

Community Causes

I applied for a Wholesale Account but can't see Wholesale pricing?

Can't log into my Wholesale Account?

Wholesale

Q: I cannot log into my account even though I have a subscription; can you help? 

I cannot log into my account even though I have a subscription; can you help? ​Updated 7 months ago

Q: I cannot log into my account even though I have a subscription; can you help?

I cannot log into my account even though I have a subscription; can you help? Updated 7 months ago