A Customer Experience Analyst will respond in 1-2 business days!

Ascent Protein

<h4 id="isPasted" style="box-sizing: border-box; display: block; font-family: ProximaNova, sans-serif; font-weight: 700; letter-spacing: 0em; line-height: 1.2; margin: 2.5em 0px 1em; font-size: 1.17647em; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">Q: What should I do if my order is being shipped to the wrong address?</strong></h4><p style="box-sizing: border-box; font-family: ProximaNova, sans-serif; letter-spacing: 0.4px; line-height: 1.6; font-size: 16px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; text-rendering: optimizespeed; margin: 0px 0px 25px; font-weight: 400; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bold;">A:</strong> <em style="box-sizing: border-box; font-style: italic;">Please email us at&#xA0;<a href="mailto:customerservice@ascentprotein.com" style="box-sizing: border-box; color: black; text-decoration: none; background: transparent; border-bottom: 2px solid rgba(0, 0, 0, 0.1); position: relative;">customerservice@ascentprotein.com</a> within 24 hours of placing your order to change your address. If we can, we will update the address. Unfortunately, sometimes we cannot make the change in time, and we cannot be held accountable for the reshipping of the item to a new address.</em></p>

A: Please email us at customerservice@ascentprotein.com within 24 hours of placing your order to change your address. If we can, we will update the address. Unfortunately, sometimes we cannot make the change in time, and we cannot be held accountable

What should I do if my order is being shipped to the wrong address?

Shipping/ Tracking

How do I cancel my subscription

I cannot log into my account even though I have a subscription; can you help? ​

I manually update my subscription date. Why did I receive a notification that another order is shipping to me?

Can I combine my subscriptions/add products to my subscription?

Can I use rewards points or discount codes on subscription orders?

How do I “swap” one product for another?

What is your cancellation policy on subscriptions?

Subscriptions

Shipping Charges & Estimated Lead Time

International Shipping

Do you ship to APO/FPO/DPO?

What should I do if my order was marked delivered, but I have not received it?

Return Policy

Who is responsible for return shipping?

Do you offer returns or refunds on purchases from retail locations?

Refunds & Returns

How can I partner with Ascent Protein?

Collaboration Opportunities

How can I redeem my rewards?

How do the tiers work for my rewards?

How do I access my rewards?

Loyalty Rewards Program

Do you offer military discounts?

Stacking Discounts

Discounts

Do you offer samples of products?

What is the amount of lactose in your protein products?​

Are your products gluten-free?

What are “Natural Flavors”?

What is Stevia?

Is Ascent RBST free?

Breastfeeding/Pregnancy Safety

Does Ascent test for banned substances?

What is Native Whey?

Whey Amino Acid Profile

Plant Protein Amino Acid Profile

How much is in a scoop of protein?

Whey Limited Time Flavor Size

Coffee + Protein Amino Acid Profile

What is Creatine?

Do I need to take creatine with food?

Why should I use Ascent Creatine vs other brands?

Is creatine safe with pregnant and/or breastfeeding?

When is the best time to take Creatine?

Is Clean Creatine tested for banned substances?

Clean Creatine FAQ's

Product Information

Greenspark

Community Causes

I applied for a Wholesale Account but can't see Wholesale pricing?

Can't log into my Wholesale Account?

Wholesale

Q: What should I do if my order is being shipped to the wrong address?

What should I do if my order is being shipped to the wrong address?Updated 8 months ago

Q: What should I do if my order is being shipped to the wrong address?